Tag Archives: ASDA

CLICK AND COLLECT WITH A SMILE

Click and Colletc at ASDA

Isn’t it great how a helpful, smiling, shop assistant cheers you up for the day? Even when it’s a cold, grey, miserable day, with the rain pelting down.

There are road works outside the exit to our car park and, though we can drive out, there is no easy passageway for vans or lorries. I’d nearly got through the stash of my favourite Allison’s Very Strong White Bread Flour and the Tesco we patronise no longer stocks it. I prefer the taste and my bread seems to rise more with that flour. Nor was it listed for Tesco online, so we made up an order for Amazon Fresh (Morrisons) to be delivered. Minutes before the delivery was due, a text message ‘Delivery cancelled. Failure of Access’ appeared. The driver could have parked around the corner and walked his trolley to our entrance, but he didn’t. Just took it all back to base.

Online, I found that ASDA stock my preferred flour and I made up a ‘Click and Collect’ order. The Grocery Collection, ‘Click and Collect’, point was clearly marked and had covered parking – a great advantage on a very rainy day. When we arrived, there were instructions to click on ‘I’m here’ on the confirmation email we had received. I’d only registered at ASDA that week and couldn’t for the life of me remember which password I had used. I failed to log on several times, but fortunately, the assistant was just bringing out another customer’s shopping and identified us by name.

She soon brought out our shopping in small crates and we started to load it into the boot of our car only to find that one packet of flour was the wrong one – Strong Bread Flour instead of Very Strong Flour (my preferred Canadian flour). The packets are almost identical except for the title.

‘No problem’, the assistant said, with a smile. ‘I’ll change it for you.’

It wouldn’t have been too annoying if she had been unable to find the right one, as I’d ordered several packets, but she was soon back with the correct one and yet another smile.

We’re all too used to grumpy assistants, especially on such a miserable rainy day, but she was a ray of sunshine. I’m sorry I didn’t ask her name but, by the time we’d finished loading our groceries, she had gone back inside. Maybe I’ll send this piece to ASDA – except I wouldn’t want to get in trouble whoever put the wrong flour in our shopping in the first place.

Read more of my stories in my memoir ‘Woman in a White Coat’ and my previous posts Abby’s Tales of Then and Now. You can Look Inside on the Amazon site and get a taster for free. ‘Woman in a White Coat’ is £2.99 for the Kindle version and £9.99 in paperback. ‘Abby’s Tales of Then and Now’ is £2.99 for the Kindle version and £12.99 for the  7” x 9” paperback. Both are illustrated in colour.

Woman in a White Coat